Both frauds and data integrity issues can lead to disputes between telcos. Such disputes can easily become a burden for your team because of the time and resources involved in handling them. Sometimes it may seem easier to suffer another fraud or to cut a deal with another telco for the sake of goodwill. But those costs can mount up if you never have the time and resource to push back when your business is in the right.
Symmetry can help with many aspects of dispute management. If you need experienced practitioners to obtain a police report for a fraud, or need somebody to examine the data and show why your wholesale billing is correct, then we are on your side.
Our clients trust us to reduce the workload for their teams by being available to assist when disputes occur. We have the experience to provide an efficient and effective service when you need it.