Fraud and Revenue Assurance Consulting

Everyone needs help with the twin challenges of revenue assurance and fraud management (RAFM) from time to time. Do you want to improve margins? Or an audit of how your controls compare to the full range of fraud and leakage risks? Perhaps you are setting up a new RAFM function for a greenfield telco? Our consultants have the hands-on experience and the data interrogation tools to help with everything from pinpointing errors to shaping your RAFM strategy.

Our experts created some of the best-known methods for appraising RAFM performance, including the TM Forum RA Maturity Model and the RAG Fraud Catalogue. Industry-standard assessments are linked to detailed analysis of your data to evaluate losses due to fraud, billing errors, and other leakages. Our comprehensive menu of techniques will be adjusted to your needs, whether you want a short project to deliver quick wins, a deep operational refresh, or ongoing specialist assistance.

Our four varieties of RAFM consulting project

Booster

This is a short, focused review of current risks and mitigations relating to fraud, revenue assurance, or both. The engagement is typically completed within one week. The goal is to identify previously unknown causes of financial loss that can be rapidly addressed by simple improvements to processes and controls.

Learn more about Booster

Accelerator

This engagement goes beyond Booster by providing a more extensive analysis of how an existing Revenue Assurance or Fraud Management function can obtain new sources of information and develop their relationship with the rest of the business, extending their reach and delivering more value.

Learn more about Accelerator

Launcher

Our Launcher engagement is especially designed for telcos that are setting up a fraud or revenue assurance department for the first time. As well as designing all the controls you need, we can provide hands-on assistance with recruitment and with the procurement and implementation of new systems.

Learn more about Launcher

Expeditor

Even large teams sometimes need specialist help with particular RAFM challenges, such as the procedures to vet recruits given access to sensitive data, or discovering legacy business rules prior to a system migration. Call on Symmetry when you need hands-on assistance from people who have done it all before.

Learn more about Expeditor

We have the answers

Our consultants always love to apply their past experience to overcoming each new obstacle faced by our clients. Tell us about your revenue assurance and fraud management objectives and we will help you to determine the quickest and best way forward.